Standard USA Domestic Shipping (5-7 Business Days) - $5
Standard USA Domestic Shipping is FREE on all orders over $50
Express shipping (2-3 working days) - $8
FREE Express shipping upgrade on orders over $200
We aim to process all orders as fast as possible. Our average processing time is 1-3 working days (not including weekends). Some of our items are made to order, which can lead to slightly longer dispatch times.
Under our Gemour Guarantee, we offer a 30-day returns policy if your items are damaged or you are not 100% happy with your products. Please contact us if you want to exchange or return the product.
Here at Gemour, we source quality metals and use high-quality plating. Please note that all fashion jewelry (including plated, 925 Sterling Silver, and expensive jewelry brands) can experience normal wear and tear over time. To extend the life of your jewelry, please give them occasional breaks and keep them away from any moisture and creams.
Please follow these tips to maintain the quality and prevent early tarnish:
Keep them in your Gemour box when not in use
- Keep them in your Gemour box when not in use.
- Keep your skin dry.
- Avoid sweat, oils, and any chemical (including hand cream)
- Wipe with a soft cloth.
- Do not sleep in your jewelry.
- Avoid bathing, showering, or washing your hands with jewelry on.
- Get rid of the dark marks and tarnish with a polish cloth.
- For brass based rings: Apply a layer of polymer coating/clear nail varnish on the inside of your rings.
How to avoid Green Fingers
IMPORTANT: Traces of copper will be found in Gold/Rose Gold plating as this contributes to the coloring of the metal. In some extreme cases of sensitive, highly acidic skin, you may experience some oxidization (slight greening). This is a common trait in even the finest of jewelry.
If you are allergic or sensitive to metals or have had green tainting before then you are likely to experience the same reaction. Those that are sensitive to metals should not purchase copper/brass-based jewelry and instead opt for our 925 Sterling Silver jewelry.
Our 925 Sterling Silver Jewelry (all 925 Sterling Silver contains 92.5% sterling silver and 7.5% other substances) which may be a better option for you if have had green tainting before.
We take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities.
Please contact our support team for any additional help.